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A future-proof and scalable modern commerce solution

Lyko has a clear vision about where they are going, and are willing to change, take quick decisions and explore new paths. Lyko's e-commerce is constantly growing and has become the social go-to-place for anyone interested in beauty and haircare. 

Type of project:

E-commerce, social community for members, hair salons and product brands

Core products & technology:

Avensia Nitro on Optimizely Commerce & CMS, Apptus eSales

Strategy

Being the first who used Avensia's framework Avensia Nitro, the  strategy was to create a brand new standard for e-commerce and support their journey towards 1 BN SEK ( $120,000,000).  

Goal

A future-proof and scalable modern commerce solution that would make Lyko stand out in competition and satisfy modern consumers' need for speed and performance.

The challenge

Stand out in competition and future-proof the digital infrastructure

When upgrades and too many customized adjustments became a bottleneck for their digital business development, Lyko had a choice. They could do a simple upgrade and make the site much better, or they could do something really exceptional, that no one had done before. They chose exceptional.

When Avensia presented the idea which would later become the Avensia Nitro framework, Lyko saw its potential. Avensia Nitro was invented as an answer to customers’ increased demands for performance and stability. The innovative architecture speeds up response times and makes the mobile site stable, even when the network is unstable, e.g. on a train or on a bus. A significant part of Lyko’s target group wanted just that, so Lyko and Avensia realized the idea together.

Quote
We chose Avensia because we believed that their platform would last long-term. We are not so much focused on what happens in one year, we look five years ahead. If you only chose a solution based on functionality there is a risk that it will be difficult to scale up. As a growing company, it is just as important that the solution is solid.
Rickard Lyko, CEO, Lyko
Lyko-hero2
The solution

A tech stack totally centered around performance

Avensia Nitro is a framework built on thoroughly battle tested components from frontrunners such as Microsoft and Facebook. The whole tech stack is centered around performance. It uses the latest browser technologies to ensure the application is resilient against slow and spotty networks.

Lyko's site was launched in November 2017, and over the past years Lyko has experienced stronger growth than most of their colleagues in the industry, and the site is performing completely as expected. The results for 2019 showed a sales growth for online with 41% and during Black Week the same year, Lyko sold more than three items per second, on average.  

I'm interested in this solution

Social platform for beauty, skin- and haircare

 In order to increase engagement, encourage customers to visit the site often and to stay there longer, Lyko and Avensia have added a social platform for beauty, skin- and haircare to Lyko.com. Once you have a profile, you can get inspiration, share experiences, discuss, comment post and pictures of yourself using the products. Everyone has their own profile, customers, hair and skin studios and a lot of brands. In the social feed everyone can comment, rate products and ask questions about skin-and haircare, to be answered by the community.   

The social platform works as a link between the site, Lyko’s hair salons and physical stores. The booking system is already integrated with the ecommerce, allowing the customer to use the site for both shopping and booking of treatements. This connection will be developed further in order to enhance the customer experience.

Quote
Avensia knows that we have big plans. Their solutions are future-proof and solid and ready for new functionality based on new ideas. The developers are not working only to get the job done, they put themselves in the customers’ shoes, and make sure that their experiences are top notch, whenever they communicate with Lyko.  
Rickard Lyko, CEO, Lyko
Case Study Interview with CEO Richard Lyko

Enabling Growth with a Scalable Platform

The omnichannel hair and beauty expert is determined to provide exceptional customer experience whilst expanding the business. In this 14-minute case study, Rickard Lyko, founder and CEO of Lyko, will share learnings, success factors and hands-on advice from his journey. You will get insight into Lyko´s approach to modern commerce, the reason for partnering with Avensia and more.

Watch the interview
3

items sold per second during 2019 Black Week sales peak 

$ 120 M

in revenue in 2019

74 %

of revenue came from their digital commerce in 2019

Continuous work

Curious and fast business development

Lyko has a clear vision about where they are going, and they know that to keep a place on the market in the future they need to be willing to change, take quick decisions and to explore new paths with agility. They are very humble towards the experienced team at Avensia and are always open to hear their views.

The relationship between customer and supplier has developed into a close partnership and today the team at Avensia works as remote part of Lyko’s organization. They have joint weekly meetings and are in many ways working as closely as if they were colleagues.

Quote
To me, an innovative way of working is to give everyone the freedom to question everything. We know what has taken us this far, but we don’t know what will take us to our next destination. Our team at Avensia is important to us in that aspect.  When everyone can be honest and challenge each other, you can work efficiently and reach the best of results.  
Rickard Lyko, CEO, Lyko

Ready for the next step?

With experience from hundreds of digital commerce and business development projects, we can leverage your unique selling points with a tailor-made strategy and best-of breed technology.

Find out how Avensia can help you fuel your business growth. Provide your contact information and we will be in touch very soon.