Improve internal efficiency. Ensure accurate and updated inventory information across sales channels. Offer customers flexible delivery options and order status transparency at all times. Streamline return processes. The benefits of advanced order management systems (OMS) are endless.

Expert advice on streamlining order and return management across your sales channels.

Technology recommendation to find the best solution for your business needs.

Implementation support to ensure integrated data and efficient workflows.

Best practices from some of the most successful omnichannel businesses.

Benefits of Working with Avensia

Connect the Omnichannel Dots

Omnichannel experience

We’ve helped some of the industry winners on their journey to success.

End-to-end support

from technology implementation to CX and process optimization.

Proven technology

Vetted by Avensia’s experts and used to optimize the most complex order flows.

Long-term partner

We deliver value beyond projects and stay with you for ongoing optimizations in the long run.

The best thing about Avensia is the people. They are not just very knowledgeable and competent; they are also easy to work with.

Anders Wall, CEO, Dormy

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Previously, returns were a financial headache, but with Inretrn’s insights into customer behaviors, we’re boosting our bottom line by encouraging exchanges instead of just returns.

Andreas Nordås, E-commerce Manager, Get Inpsired

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Boost Conversions and Customer Satisfaction

Order management systems are designed to streamline order flows and maximize internal efficiency. But the benefits include so much more than a fast process.

With an order management system, you can:

Improve buying experiences with full transparency on stock levels, shipping options and delivery date.
Increase conversion rates and AOV with real-time inventory information and optimized product recommendations.
Simplify returns with streamlined processes, flexible return options and offering exchanges as part of the return process.
Build customer loyalty with smooth, reliable delivery and returns processes, order status updates and excellent customer service.
Improve profitability with full inventory visibility preventing over- and underselling.
Reduce cancelled orders causing cost through manual labor as well as unhappy customers.

Why ERP and Commerce Platforms Fall Short for Order Management

While critical for your business operations, ERP and commerce platforms are not designed to manage the complexities of omnichannel order management.

Without a best-of-breed solution for order management, you’ll risk experiencing challenges such as:

Data fragmentation: When data is hosted across multiple systems, you’ll get discrepancies between what is available in stock and what is offered to customers on your site.
Lack of real-time, up-to-date inventory information: Which leads to overselling, stockouts and ultimately, disappointed customers.
Cumbersome, time-consuming tasks: For your team when managing orders in multiple systems.
Risk of errors and mistakes: Due to manual updates in different systems.
Lost sales and profits: Consumers will not accept slow or incorrect deliveries and margins will drop if inventory is not optimized.

At the end of the day, it’s all about sales success. In today’s connected world consumers have little (or no) patience with inaccurate inventory information and will easily shop elsewhere if you cannot fulfil the order as promised. Can you afford not to explore order management solutions for your business?

Contact our experts to discuss your business needs.

Blog

5 Business Benefits of an Order Management System

The order management process is often handled in various systems including the ERP and the commerce platform. But there are good reasons for omnichannel businesses to consider a specialized Order Management System. Discover 5 important ones in this blog post.

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Our Order Management Technology Partners

Fluent Commerce

Fluent Commerce offers a powerful, global platform that'll process inventory data at unprecedented levels to provide complete inventory visibility and accuracy. As such, the solution helps retailers to ensure each order is fulfilled in the most profitable way for the business and the most convenient way for the customer

Learn more about Fluent Commerce.

Omnium

Omnium is an omnichannel Order Management System (OMS) that enables you to manage orders across all sales channels. The cloud-based SaaS solution integrates with major e-commerce and POS-platforms, through standard integrations or an open API. Omnium enables efficient workflows, consistent touchpoints and a unified shopping experience.

Learn more about Omnium.

Inretrn

Inretrn (formerly known as Easycom) is a leading cloud-native SaaS platform that helps global retailers to automate the whole process of item returns. The solution helps e-commerce businesses to both reduce the number of returns and make returns management more efficient, with increased profitability and sustainability in focus.

Learn mor about Inretrn.

Frequently Asked Questions

What is Order Management?

Order management is the process of filling, shipping or drop shipping, and tracking customer orders through physical stores and online sales. It is what keeps goods and orders organized, allowing processes to be efficient and easy for all involved.

An Order Management System (OMS) helps companies organize and streamline inventory and order management across all sales channels, providing customers with a unified shopping experience. As such the OMS provides businesses with a centralized view of inventory, orders and fulfillment. With a growing number of sales channels and delivery options, as well as the increasing customer expectation for speed, the OMS plays a critical role in every omnichannel business’ success.

Many businesses rely on a patchwork of systems — often combining their ERP and commerce platforms — to manage the essential function of order management. However, this approach is riddled with inefficiencies and challenges, especially as consumer expectations continue to rise. The main challenge with using multiple systems for order management is data fragmentation. When data is siloed across several systems, it often leads to discrepancies between what is available and what is shown to customers. This lack of real-time inventory visibility can result in overselling, stockouts, and ultimately, disappointed customers. Managing orders across multiple systems is not only cumbersome but also time-consuming. Each system might require manual updates, increasing the likelihood of errors and delays.

Are you losing sales due to inaccurate inventory information and broken delivery promises? Then it’s time to consider implementing an Order Management System. Fill out the form to discuss your needs with one of our experts.

Offer Excellent Buying Experiences with Order Management

Improve internal efficiency. Ensure accurate and updated inventory information across sales channels. Offer customers flexible delivery options and order status transparency at all times. Streamline return processes. The benefits of advanced order management systems (OMS) are endless.

Drive Business Growth with OMS

With Avensia you’ll get: