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GetInspired Cut E-Commerce Return Costs by 50%

Norway’s leading fashion e-tailer struggled with an inefficient return process that impacted their bottom line. Avensia partnered with e-commerce return expert Inretrn to implement a strategic solution helping GetInspired to streamline processes, drive cost savings and significantly improve the customer experience for returns and exchanges.

Industry

Fashion


Geography

Norway

Project scope

Business Transformation, E-commerce

Website

getinspired.no

Solutions

Avensia Nitro, inretrn

getInspired-logo-white

 

case-study-getinspired
10 %

increased reconversion

-50 %

less return costs

100 %

increased efficiency

Streamlining E-Commerce Returns

GetInspired is a longstanding Avensia customer and the teams have worked closely together to build and optimize the retailer's e-commerce site for many years. Avensia's commerce advisors identified an opportunity to improve process efficiency and cut costs associated to a growing volume of e-commerce returns, hurting Get Inspired's profitability.

Avensia helped GetInspired to define challenges, map out processes and set requirements to ensure the new digital returns management solution was tailored to meet their objectives.

By digitizing the return process with Inretrn, GetInspired has achieved:

  • A fully digital returns customer journey
  • Automated refund process
  • Smooth customer experience for returns and exchanges
  • Improved warehouse efficiency
  • Increased conversion of returns into exchanges
  • Reduced risk of overstock
  • Increased customer satisfaction
Visit Inretrn to read the full case study
Quote
Previously, returns were a financial headache, but with Inretrn’s insights into customer behaviors, we’re boosting our bottom line by encouraging exchanges instead of just returns.
Andreas Nordås, E-commerce Manager at Get Inpsired

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